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SIA “HYPERION LIGHTING” VAT 40103517495 , Legal Address Rīga, Upesciema iela 44, hereinafter referred to as the online store – provides the content available on the website and provides goods/services in accordance with the Terms of Use set out below.
If a consumer purchases goods/services through the website, such mutual agreement is considered a Distance Contract and is subject to the legal provisions of the Republic of Latvia that regulate distance contracts, including, but not limited to, the “Consumer Rights Protection Law” of the Republic of Latvia, the regulations of the Cabinet of Ministers of the Republic of Latvia “Regulations on Distance Contracts”, etc.
The prices and specifications of the products sold in the online store are indicated next to the products.
To place an order, add the desired products to the shopping cart. Fill in all the required fields and select the most appropriate delivery method. The total cost of the order with delivery is then displayed on the screen. Make a payment for your purchase to complete your order.
NB! When using internet banking as the payment method, confirm your order and click the "Return to Merchant" button.
The contract comes into effect upon successful payment to the online store’s bank account. If, for any reason, it is not possible to fulfill the order, the Buyer will be informed, and the paid amount will be refunded as soon as possible, but no later than within 14 days after receiving the notification.
The goods are delivered to the following countries: Latvia, Lithuania, Estonia.
The purchased goods are delivered using: parcel delivery partners, courier, pick-up. All fees and taxes that must be paid to receive the shipment at the delivery destination must be covered by the Buyer. Delivery costs are displayed before confirming the order. The purchased goods are delivered to the address specified by the Buyer more information here. In exceptional cases, we have the right to send the goods up to 45 calendar days, informing the customer about this.
The Buyer has the right to refuse the goods within 14 calendar days from the moment of receipt of the Goods. (Depending on the product, the buyer may not have a mandatory right of withdrawal, in which case the reason must be clearly stated and explained). The right of withdrawal does not apply if the Buyer is a legal entity.
To exercise the 14-day right of withdrawal, the goods may only be used for their intended purposes, the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. If the goods are used inappropriately or damaged, by careless handling of the goods during use or by not following the instructions, if the original packaging of the goods is lost, or if its packaging is significantly damaged, the online store has the right to reduce the amount to be refunded in accordance with the decrease in the value of the goods.
The parties agree who bears the costs of returning the goods, except in cases where the reason for the return is that the goods do not comply with the order (for example, an incorrect or damaged product), when the return costs are payed by the Seller.
The Buyer is obliged to return the Goods to the Seller without delay, but no later than within 14 days after sending the withdrawal form to the online store. After receiving the returned goods, the online store shall immediately, but no later than within 14 days, refund all payments received from the Buyer based on the Distance Agreement.
The Seller has the right to withhold payment until it has received the Goods or confirmation of the return of the goods from the Buyer. If the Buyer has chosen a shipping method other than the cheapest shipping method offered by the online store, the online store is not obliged to compensate for the excess shipping costs.
The online store is not responsible for any delay in fulfilling or non-fulfillment of obligations, or any other failure to perform, arising from circumstances and obstacles beyond the reasonable control of the online store.
Online store reserves the right to refuse to sell the goods and demand the return of the goods from the Buyer if the price indicated in the online store is significantly lower than its market price due to an error.
The online store is responsible for any non-compliance or defects of the goods sold to the Buyer that become apparent within 6 months from the day of delivery or that existed at the time of delivery, unless such assumption is inconsistent with the nature of the goods or the nature of the defect.
The Buyer must inform the Seller of any non-conformity immediately, within 2 months of discovering it, by submitting a complaint.
The Buyer can submit a complaint by contacting the online store via email at customer@hyperion.lv.
The online store is not responsible for defects that occur after the goods have been delivered to the Buyer.
If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to demand the defects be remedied or the goods be exchanged free of charge for new goods.
If it is not possible to repair or replace the goods, the Seller will refund all payments made under the Distance Contract to the Buyer.
The Seller will provide a written response to the consumer’s complaint within 15 days.
The online store only processes the personal data that the Buyer has provided when placing an order, such as name, surname, email address, etc.
The online store transfers personal data to transport service providers to ensure the delivery of goods.
If you have clearly agreed to receive our marketing communications, including newsletters, we may occasionally contact you with information about our services and latest offers. For this purpose, we may process the email address you provided when signing up for marketing communications.
The Buyer can opt out of marketing communications at any time by contacting us via customer@hyperion.lv.
In matters not regulated by these Terms and Conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.
All disputes arising between the Seller and the Buyer shall be resolved through mutual negotiations or correspondence.
If a dispute cannot be resolved through negotiations or correspondence, the parties shall settle the dispute in the courts of the Republic of Latvia, following the applicable legislation.
Disputes between the Buyer (consumer) and the Seller may also be submitted for resolution to the Consumer Rights Protection Centre or the courts of the Republic of Latvia.
The Buyer also has the right to apply to the European Union's dispute resolution institutions.
SIA “HYPERION LIGHTING” concluded an agreement with the Investment and Development Agency of Latvia on supporting the process of digitalization in commercial activities. Agreement No. 9.2-17-N-2025/753. As a result, an online store https://shop.hyperion.lv was created. Financing - recovery fund.